Support
How can we help?
Answers to common questions about LuxFlip, Premium and your purchases. Still stuck? Email support@duttlabs.app.
Frequently asked questions
Is LuxFlip free?
LuxFlip is free to download, and you can flip the coin during setup. To keep using the app, choose a Premium plan. Monthly and Yearly each include a free first week for eligible Apple Accounts. Lifetime is a single purchase.
What Premium plans are available?
LuxFlip Premium comes in three plans, all with the same features:
- Monthly: $2.99 per month, with a 1-week free trial (com.shankar.luxflip.premium.monthly)
- Yearly: $19.99 per year, with a 1-week free trial (com.shankar.luxflip.premium.yearly)
- Lifetime: $49.99 as a one-time purchase (com.shankar.luxflip.premium.lifetime)
Prices are in US dollars. The App Store shows the price for your country or region.
How does the free trial work?
Monthly and Yearly each start with one free week when Apple determines your account is eligible. If you don't cancel at least 24 hours before the trial ends, the subscription renews at the plan's price through the App Store.
How do I cancel a subscription?
Open the Settings app, tap your name, tap Subscriptions, choose LuxFlip and tap Cancel Subscription. Deleting the app does not cancel a subscription. Apple manages all billing.
How do I restore a purchase on a new device?
Sign in with the Apple Account you used to buy Premium, open LuxFlip, then tap Restore on the Premium screen or Restore Purchases in Settings.
How do I request a refund?
All purchases go through the App Store, so Apple handles refunds. Request one at reportaproblem.apple.com.
Which devices are supported?
LuxFlip runs on iPhone and iPad, with Home Screen and Lock Screen widgets and Siri Shortcuts.
Does LuxFlip need an internet connection?
The decision tools and your history work offline. Buying or restoring Premium needs a connection to the App Store.
Does my data sync through iCloud?
No. Your history, lists and settings are stored on the device where you created them. To keep a copy, use Export in the app's Settings before you switch devices or reinstall.
What should I try if something isn't working?
- Close LuxFlip completely and open it again.
- Restart your iPhone or iPad.
- Check the App Store for an update.
- If the problem continues, email us with your device model, iOS or iPadOS version, LuxFlip version and the steps that lead to the problem.
Email support
Bug reports, purchase questions and feedback all go to the same inbox.